Gary M Butler, PE

BALDRIGE QUALITY AWARD

The Baldrige National Quality Award offers a helpful perspective on gaps in the education of new engineers. Research suggests that the Baldrige criteria are among the best predictors of organizational success. (The value of award winners’ stock increased by 512% over a 10 year period vs. 115% for the S & P 500.) Employees who have been trained to develop skill and understanding in the related disciplines will best serve their organization. The seven Baldrige criteria are:
Leadership
Strategic Planning
Customer & Market Focus
Measurement, Analysis & Knowledge Management
Human Resource Development & Management
Process Management
Business Results